Not your traditional claims team
A different approach—built by transportation operators, driven by speed, and guided by empathy.
Two approaches. One clear difference.
Traditional Claims Handling
- Reactive approach — wait for claims to develop
- Desktop adjusting — handle everything from afar
- Standard processing — focus on documentation over outcomes
- High-volume model — limited personalized attention
- Slow response times — days or weeks to take action
- Reactive positioning — response-driven rather than proactive
- One-size-fits-all — generic approach to every claim
The Akana Way
- Proactive engagement — involved and attentive from day one
- Rapid response deployment — immediate action on the ground
- Partner mindset — your outcomes are our outcomes
- Boutique partnership — intimate extension of your team
- Hours, not days — speed is our advantage
- Early outreach — we help establish facts and foster resolution
- Customized strategy — tailored approach to each situation
What makes Akana different
We've run transportation companies, not just managed claims
Our leadership team came from the transportation industry. We've navigated the same challenges our clients face every day, and built our approach around what actually works.
- Decades of combined experience operating transportation companies
- Navigated the same complex claims environment our clients face every day
- Developed our methodology while running our own trucking operations
- We speak your language because we've lived your reality
We establish the facts early—before situations escalate
Early, compassionate outreach leads to better outcomes for everyone. We proactively connect with those affected by an accident to provide support, establish facts, and work toward timely resolution.
- Reduced settlement amounts
- Faster claim resolution
- Better outcomes for all parties
- Protection against inflated damages
Minutes and hours matter—not days and weeks
Every minute after an accident matters. While traditional adjusters are scheduling meetings, faster action leads to clearer facts and better outcomes.
- Immediate notification — alert received and acknowledged in minutes
- Rapid deployment — working within minutes, not hours or days
- Outside the box thinking and experience — not one size fits all claims handling
- Proactive response — begin working toward resolution immediately
Proprietary software purpose-built for proactive claims management
Our Peaceway by Akana platform is purpose-built for proactive claims management—shortening time between accident and resolution, enabling rapid response, and delivering real-time claim intelligence.
- Shorten time between accident and resolution
- Enable rapid response coordination
- Real-time claim intelligence
- Streamline communication between all stakeholders
You're not an account number—you're a partner
Large claims managers and adjusters are spread thin across thousands of clients. At Akana, you work directly with senior leadership—we're small by design, because that's how we deliver exceptional results.
- Work directly with senior leadership
- We serve as an intimate extension of your team
- Every claim gets personalized attention
- We answer our phones and respond immediately
We treat every dollar like it was ours—because we've been in your shoes
We've operated our own transportation companies, so we know what's at stake. We're incentivized to close claims favorably and fast—the same way we would for our own business.
- The pressure of rising insurance costs
- The impact of claims on your bottom line
- The frustration of watching profits disappear
- The need for partners who actually care
Results that speak for themselves
Ready to reimagine claims?
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